Privacy Policy for CareVoice Training

CareVoice Training we are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, store, and protect personal information when you visit our website, contact us, or use our services.

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1. Information We Collect

We may collect and process the following personal information:

Contact details: Name, email address, phone number, and postal address (if provided via contact or registration forms).

Professional information: Job title, organisation name, or sector (if relevant to training services).

Website usage: IP address, browser type, operating system, and pages visited (via cookies or analytics tools).

Payment details: If applicable, we may collect limited payment information (handled securely via a third-party provider like Stripe or PayPal).

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2. How We Use Your Information

We use your personal data to:

Respond to your enquiries and provide customer support.

Register you for training services or events.

Send confirmation emails, course materials, and follow-up information.

Improve our website and services.

Comply with legal or regulatory obligations.

We do not sell or rent your personal information to third parties.

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3. Legal Basis for Processing

Under UK GDPR, our legal basis for processing your data may include:

Consent: You have given us clear consent (e.g. ticking a box to receive marketing updates).

Contract: Processing is necessary for a contract with you (e.g. course registration).

Legal obligation: We may need to keep records for compliance purposes.

Legitimate interests: To improve our services and respond to enquiries.

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4. Data Retention

We keep your personal data only as long as necessary for the purposes it was collected, or to comply with legal or accounting requirements. You may request deletion of your information at any time (see Section 8).

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5. Sharing Your Information

We may share your data with:

Trusted third-party service providers (e.g. website hosting, email platforms, payment processors), only as needed to deliver our services.

Regulators or legal authorities if required by law.

All third parties are required to keep your information secure and only use it for specified purposes.

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6. Cookies and Website Analytics

We may use cookies and third-party analytics tools (like Google Analytics) to improve website functionality and understand visitor behaviour. You can manage your cookie preferences via your browser settings.

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7. Data Security

We take data protection seriously and use appropriate technical and organisational measures to safeguard your information, including secure hosting and encrypted data transmissions where necessary.

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8. Your Rights

You have the following rights under data protection laws:

Access your personal information

Request correction of inaccurate data

Request deletion of your data

Object to or restrict certain processing

To exercise any of these rights, please contact us at:

📧 Email: info@carevoicetraining.co.uk
📞 Phone: 078 253 80001
📬 Address: ALISON MILLEN
CareVoice Training
Clyde Offices 2nd Floor
48 West George Street
Glasgow G2 1BP

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9. Changes to This Policy

We may update this Privacy Policy occasionally. The latest version will always be available on our website and dated accordingly.

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10. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

CareVoice Training
Email: info@carevoicetraining.co.uk
Phone: 078 253 80001
Address: ALISON MILLEN
CareVoice Training
Clyde Offices 2nd Floor
48 West George Street
Glasgow G2 1BP